PointCross is committed to excellence in the way we innovate and deliver our technology, products and solutions to our customers.

• We shall achieve excellence by innovating and delivering high quality products and services through:
  o Consistency in our operations
  o Responsiveness to customers
  o Assurance that we are compliant to:

• The best principles of governance of the company

• Our processes

• Government regulations that we are subjected to wherever we operate
  o Compliance to our plan to achieve the best quality achievable
  o Continually improving our quality performance
  o Satisfying applicable requirements

• Our operations shall establish common processes that provide visibility into our process data.

• We will set performance objectives that are relevant to the company, and we shall challenge ourselves to achieve those goals.

• We will use our “I Wish…” process to look for opportunities to continually improve our product and our operations.

• We shall review our operations or processes and remove those that have ceased to be relevant to our current business.